Articles by tag "product support"

1. What is a shim?
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   A shim is used to compensate for minute variations in paper thicknesses and wear on the Cutting or Crease Pad. It provides extra pressure or act as a wedge to enable a cleaner die cut.
2. What is the Ellison product warranties?
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   For information about our warranty policy please visit Ellison Product Warranties
3. Can I substitute a die in a die-set?
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   You cannot substitute any dies in a die set. The die set is already pre-packaged and is available at a discounted price. However, you can place special orders for individual dies, this includes any die from ... Read More
4. Is a cracking sound normal when I die-cut?
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   Yes, this is completely normal and is simply the sound of the die cutting your material.
5. My cutting plates are marking and bending when I use them, is this normal?
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   It’s completely normal for your cutting pads to become marked and bend slightly. Cutting plates are consumable items which means eventually they will need replacing.
6. What is the difference between cutting pads and plates?
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   There is no difference, cutting pads and cutting plates are the same product.
7. I want to buy an Ellison SuperStar Machine, why can’t I find it on the website?
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   The SuperStar Machine has been discontinued. However, you can purchase the Big Shot Machine on ellisoneducation.com from our sister brand Sizzix. This is a very similar machine aside from colour and comes with many additional benefits. Find out more here.
8. Can I still purchase spare parts for discontinued machines?
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   We do offer some spare parts for discontinued machines, please contact us with the details of what you require.
9. What is a Sizzix Big Shot Machine?
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   Sizzix is a brand under the Ellison umbrella that produces die-cutting machines, dies, and accessories for the arts and crafts industry. Read More
10. What is a wafer-thin die AKA Framelits die?
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    Cut what you see. It's that easy and efficient with Framelits®. These wafer-thin chemically-etched die sets feature the perfect registration without interference from any ridges at the edge of the ... Read More