Online Ordering FAQ’s

Log in/Registration

I have forgotten my password. How do I change it?

You can change your password here. You will be asked to enter your registered email address. Thereafter we will send you an email, which will enable you to reset your password. If no email arrives please check your junk mail.

How do I create an account?

You can create an account here.

Why can’t I log in?

Please ensure the correct mail address and password is entered (the password is case sensitive).


How do I change or cancel my order?

Please contact us online and provide us with your name and order number.

Can I place a wholesale order online at

Sorry, no. For information, to set up a wholesale account or to place a wholesale order, please contact us online.

How do I know if my online order was accepted?

First, a printer-friendly purchase receipt was displayed in your web browser at the conclusion of the online ordering process. Next, an email confirmation was sent to the email address you provided during the ordering process or when you created your member profile. Please be sure your email address was entered correctly.

My school or business is not in the United States. Do you have a dealer in my country?

We have dealers in many areas around the globe. Please see International Educators for a dealer in your country. If your area is not listed, please contact us online.

I cannot read the email confirmation of my order!

To comply with rapidly evolving email standards, sends order confirmations in efficient HTML-formatted email, enabling the items purchased to be viewed in columns with the quantities and costs aligned. Modern email clients can accept and display HTML-formatted email, provided the user has not disabled the function. Please set your email client to accept email in HTML format.


What payment forms does Ellison Education accept?

Ellison Education accepts Mastercard, Visa, American Express and Discover credit cards. Debit cards and pre-paid cards issued by most banks and other institutions are also accepted.

Do you sell or accept gift cards?

We no longer sell gift cards. All previously purchased gift cards could be redeemed online until December 2019.

How do I apply a coupon code?

Simply type in the code into the ‘coupon code’ box located on the left-hand side of the checkout screen and click ‘apply’ to activate the code.

When will I be charged for my order?

You will be charged for your order when you complete your order.


How long does it take to receive my order?

Most orders are shipped within 5 to 7 business days and will be delivered approximately 7 to 10 business days from receipt of order.

How much does shipping cost?

Delivery charges for your order can be estimated on the left-hand side of the checkout screen in the ‘calculate shipping and tax’ box. Simply enter your state and zip code and a price will be generated.

Can Ellison ship to an APO/FPO address?

Yes. You can select the appropriate APO or FPO location in the “State” field during checkout or when creating your member profile. Then select “United States” in the “Country” field. Shipping and Handling Rates to APO/FPO.

Can Ellison Ship to a P.O. Box?

No. Ellison ships primarily via FedEx. FedEx cannot deliver to a post office box; a physical address must be provided during online checkout.

How can I find out when my order shipped?

You will be sent an e-mail confirmation automatically on the day your order is shipped.

You will be sent an e-mail confirmation automatically on the day your order is shipped.

Yes. If you placed your order online, an email will be sent to you with your tracking information. If you did not receive this information, please contact us online and provide us with your name and Ellison order number. Tracking numbers are available one day after your order has been shipped.

Using our Website

Does use cookies?

Yes. Our online ordering process needs to use cookies to remember the merchandise you have in your shopping cart. We also track the link that you followed to our site, typically from a search engine or an affiliate. This allows us to better determine the effectiveness of our search engine listings and promotions.

We are not looking for where YOU as a customer came from but are looking for trends of how people locate our site. This allows us to better direct our marketing efforts. This information is not released to any outside agencies.

I’m afraid to use my credit card for online shopping. Is a secure website? uses a secure server during transmission of credit card and personal information. We have a valid VeriSign Secure Server ID installed, ensuring that all information sent to Ellison during an SSL session is encrypted, protecting against disclosure to third parties.

Will any web browser work at

Almost any web browser will allow you to browse the Ellison website. However, in order to shop online and check out successfully at, you must be using an up-to-date web browser that supports JavaScript. We recommend the latest version Chrome, Firefox or Internet Explorer.